We take 1-3 days to process your order and then 4-18 days to deliver it to you. In rare cases, shipping time may be longer, but we will inform the clients of the expected shipping date.

No. We try our best to ship worldwide but some countries are out of our reach such as Argentina, Brazil, Chile, Colombia, Mexico, Russia, Turkey. 

Yes, your order number is always sent after a purchase, then you can go to Order Status to check where your item is. If you have any trouble ask us via email at info@vizam-shop.com or contact the online chat for customer service.

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: info@vizam-shop.com or contact the online chat for customer service, and we will send you a similar replacement item as soon as possible.

We do our best to resolve any issues our customers may have with their items online. If you still wish to be refunded for your order, we can of course make the payment, in the event that the request is made within 30 days, after delivery on time of the product (s) concerned. If your item is not delivered on time, we may give you 30 days to request a refund. For more information, you can read more by clicking on our "Refund Policy" page.